Login Issues and Password Reset
Forgot password, account lockouts, browser compatibility, and getting help from support.
Can't sign in to your ForezynPlan account? Work through these steps in order.
Wrong password
Click 'Forgot password?' on the sign-in page and follow the reset flow. Check your spam folder for the reset email if it doesn't arrive within 5 minutes.
Wrong email address
Try alternative email addresses you might have used to sign up. Check for typos (common: .co vs .com, adding extra letters).
SSO account
If you signed up using 'Sign in with Google' or 'Sign in with Microsoft', you must use that same button — not email/password. Your Google or Microsoft account is the password in this case.
Account locked
After 5 failed sign-in attempts, accounts are temporarily locked for 15 minutes. Wait and try again, or use the Forgot Password flow to reset.
2FA issues
If you've enabled 2FA and can't access your authenticator app, use one of your saved recovery codes on the 2FA screen. If you've lost all recovery codes, contact support with proof of identity.
Browser/cookie issues
Clear your browser cookies and cache, then try signing in again. Try in an incognito/private window to rule out extension interference.
Account deleted or subscription ended
If your subscription has ended and the 90-day retention window has passed, your account may have been removed. Contact support with the email address you used.